At Thesia Pet, your satisfaction — and your dog’s happiness — are our top priorities.
If something doesn’t feel right, we’ll make it right.
Return & Refund Policy
✅ 60-Day “Happy Pup” Guarantee
We stand behind every product we sell.
If your dog doesn’t absolutely love their Thesia JoyRoll™ or you’re not fully satisfied for any reason, you can request a return or replacement within 60 days of delivery.
📦 Return Eligibility
To qualify for a return or exchange:
- Your item must be in its original condition and packaging (where applicable).
- You must provide proof of purchase (order number or email confirmation).
- Returns must be initiated within 60 days of receiving your order.
Items damaged due to misuse or normal wear and tear are not eligible for a refund.
🔄 How to Start a Return
Contact our support team at support@thesia.ca with your order number and reason for return.
We’ll review your request within 1-2 business days and send you a return address or shipping label (depending on your region).
Once your return is received and inspected, we’ll notify you of the approval status and process your refund.
💰 Refunds
Approved refunds are issued to your original payment method.
Please allow 5-10 business days for your bank or card issuer to process the credit.
Shipping fees are non-refundable (except in cases of damaged or defective products).
🔁 Exchanges
If your package arrives damaged or doesn’t arrive at all, contact us immediately at support@thesia.ca.
We’ll work with our carrier partners to investigate and ensure you receive a replacement or refund promptly.
💬 Need Help?
We’re always here for you.
Reach out anytime at support@thesia.ca — our team will make sure both you and your pup are smiling again.
❤️ Our Promise
At Thesia, every product is crafted with love and tested for real results.
Your trust means everything to us — that’s why your purchase is always 100% risk-free.